Also, my pc is not a new device.TV did not recognize the device and I a had to validate.įinal, information, I no longer have access to chat suggesting that my account my have been flagged as a commercial account when it is not. After that chat, there was no resolution as I declared that I have a free account. I should not have been able to do that as I have a free account. One interesting observation, I was able to chat with technical support.
My conclusion is that there is some latent hook or setting from the Mojave upgrade to Catalina that prevents remote cursor control, some other third party conflict, and possibly an upgrade problem from Majave to Catalina as related to remote control software. I then attempted to reinstall google remote and again use the unistall. I also attempted to uninstall Google remote, but the uninstall failed. The evidence was in friend's security/privacy settings. While confirming the settings were set correctly, I noticed that at somepoint, someone had used google remote on friend's computer. I had friend uninstalled and reinstalled new TV version for Catalina.
I can see friend's screen to help friend navigate.I have followed precisely the install for Catalina and have the correct settings in friend's preferences -> security/privacy -> Accesibility - for TV and TV Desk top, and full-disc access.
Since upgrade, the problem is no cursor control over friend's Mac running Catalina. Prior to Catalina upgrade on friend's computer running most current Mojave with TV, no problem. I'm running the latest TV 14.7, as is friend.
I've been using Team Viewer free account for years helping a friend. Please note that you can not change the security settings remotely as the security dialog can not be transmitted via remote software before adjusting the setting! It is required to change those settings locally one time.
Please see our Knowledge Base article for more information on how to make the settings for Screen Recording, Accessibility and Full File Access. Until TeamViewer 14.7 will go live officially (planned for October 22nd, 2019), you can give your TeamViewer (<= 14.6) in Catalina's new security settings the necessary permissions to continue working with TeamViewer as usual. Note: We do not recommend using an Insider Build on your productive system! We are excited to announce that the upcoming TeamViewer 14.7 release will be ready for the latest macOS Catalina.Ĭurrently, TeamViewer 14.7 is live as an Insider Build for open testings for all our participants of the Insider Program and all of you being excited to test our pre-releases :-) Autumn is always an exciting time in the software industry, and we all are waiting for new updates and versions for our favorite systems.Īfter Apple published their Golden Master of macOS Catalina on Friday, they went live with macOS Catalina officially yesterday!Īs promised, we have been working hard through the summer on making TeamViewer fully compatible with the new macOS: